Unable to login - Duo - 2FA - Pro account - Priority Support

iss0mesm0
iss0mesm0
Community Member
in Business and Teams

We are unable to log in for more than a day already. We have sent a few emails asking for support. All we got up to this point was an email asking to test in different browser, which we did already, but havent seen any further support.
We need to have access to our credentials ASAP.

1Password Version: W
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • iss0mesm0
    iss0mesm0
    Community Member

    We are a PRO customer which is supposed to have priority support. But we cant find a place to report through a priority channel.

  • Frank
    Frank

    Hello - Thank you for reaching out to us. Sorry for the login troubles and I'll be more than happy to help out. I just sent you an email since we will be discussing private / personal information. I felt it's best to move the conversation over there. Have a great day and I'll talk to you shortly.

    ref: MIN-64836-292

This discussion has been closed.