Did not appear Touch ID activate button.
I bought new MacBook Pro with touch ID.
And set touch id as normally.
but I can not use Touch ID because it does not appear in menu.
Any suggestions can I try?
1Password Version: 6.5.3
Extension Version: 4.6.2.90
OS Version: 10.12.2
Sync Type: Dropbox
Comments
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@marocchino if you've already rebooted since setting up Touch ID on the machine the only thing I can suggest is to try deleting the registered finger prints and recreating them. I know that has worked for others who've had a similar problem.
Stephen
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Hi @marocchino,
I'm sorry you aren't seeing the Touch ID option in 1Password! We've heard a few reports of that happening, and it basically means the operating system isn't telling 1Password that Touch ID is available. As Stephen said, other customers have confirmed that removing their fingerprints from System Preferences > Touch ID , rebooting the Mac, and then re-adding their fingerprints seems to solve the problem. Please let us know how it goes for you, thanks! :)
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@Stephen_C @Drew_AG Touch ID reset works for me. thanks!
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Hi @marocchino
On behalf of Drew and Stephen, you're very welcome! I'm glad to hear that everything's working fine for you. If you ever need us again, you know where to find us!
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