iOS 10.2 and Master Password

Agustin
Agustin
Community Member
in iOS

Since updating my phone to iOS 10.2 1Password isn't accepting my Master Password. I've already try uninstalling the app and installing it again, no luck at all. My info is only sync with iCloud.

1Password Version: 6.5.1
Extension Version: Not Provided
OS Version: iOS 10.2
Sync Type: Master Password

Comments

  • Ben
    Ben

    Hi @Agustin,

    Thanks for taking the time to write in. Have you tried accessing your 1Password data from a different device on your iCloud account?

    Ben

  • Agustin
    Agustin
    Community Member

    Thanks Ben, I was able to sign in through my macbook. Do I have to restore my iphone to a previous backup? Do yo think that could help me out?

  • Ben
    Ben

    Before we go any further I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    With your email please include the following information:

    1) A link to this forum thread: https://discussions.agilebits.com/discussion/73913/
    2) Your forum user ID: Agustin

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.