Restoring account

jillmkellogg
jillmkellogg
Community Member
in iOS

Hello- i had to redownload 1passwordpro to my iphone today due to a corruption issue.
When I tried to restore my purchase later to reinstate the advanced features, I got an error 'No 1passwordPro app purchase tied to this apple id.' I have the original receipt for this purchase dated 11/28/12, to my apple id. What should I do next?

Pls advise.

Thanks
Jill

Comments

  • ag_andrew
    ag_andrew

    Hi @jillmkellogg,

    Let me help you get to the bottom of this.

    I'd like to ask you to create a Diagnostics Report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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