Can't synch with Dropbox

glenngrossman
glenngrossman
Community Member
in Mac

Error message on all databases when I try and synch with Dropbox

"Failed to list remote data folder in Dropbox" and the gives path. Been using product and nothing apparent has changed.

1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: 10.12
Sync Type: Dropbox

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @glenngrossman,

    Sorry to hear you're having trouble syncing 1Password with Dropbox! We'll help to figure this out one way or another.

    Are you able to browse through your files in the local Dropbox folder on your Mac? And if you add a new file to that Dropbox folder, does it show up on another device? Also, please try logging into your account on Dropbox.com from a web browser on your Mac - does it work correctly and do you see all your files there?

    If you're still getting the errors in 1Password but Dropbox seems to be working correctly otherwise, please reboot your Mac, then try again to re-enable sync with Dropbox for your vault(s) in 1Password. Is there any difference this time, or do you get the same error?

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