not able to open 1 password on MACos Sierra version 10.12.2

sachinbansal
sachinbansal
Community Member
in Mac

Hi I am having a problem

I have using 1 password for years and today, my mac did not accepted the 1 password master password.
I have 1 password on phone also and it accepted it.. I have sync up my data with icloud
I changed the master password on my phone thinking phone will sync again and I will login with my new password. The 1 password hint is showing same.
I am not able to open the 1password with my existing or new master password but I am able to login from phone.
I am using iPhone 7 and 1 password version - version 6.5.1 ( 651000)
1Password 6 on my mac Version 6.6.BETA-2 (660002)

Thanks
Sachin

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @sachinbansal,

    I'm sorry 1Password isn't accepting your master password on your Mac!

    As long as you're entering the correct master password (and it sounds like you are), you should be able to solve this by trying the suggestions in this support article: Recover your Master Password

    At least one of the steps there is likely to help, even if you need to reset 1Password on your Mac and re-sync your data from iCloud. Please let us know how it goes, thanks!

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