1Password charged me both the monthly $4.99 rate and the yearly $42.00 rate. I am a single person
I have been charged double and at the wrong rate. I am a single person. I never asked for ther family rate. I have been using 1Password on all of my devices for nearly 10 years. You need phone support. Email is not suficient.
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Hi @jharmwood! I'd be happy to look into what's going on and help get you sorted out. :) At the moment, we’re not able to offer phone calls. We have a lot of wonderful users and want to respond to them all personally, so email is the best place for that. We also work to respond even faster on Twitter and here in the support forum. Thanks for understanding.
For this, we will need to take the conversation to email since it's about your account and billing. I'll send you an email in just a moment, and we'll take things from there. Talk to you soon!
ref: MIH-81816-126
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