When using the open and fill feature, 1Password not signing me in to my account

s_gembola
s_gembola
Community Member

I just signed up for the free trail. The brewer extension logo is showing up in my toolbar. When I open a website to login and click on open and fill, 1Password is not signing me in. Also, if I open the website and click on Command backslash, I am not being signed in.

Comments

  • Hi @s_gembola,

    The first time you login to a website after installing 1Password (and its Browser Extension) you should be prompted to save that login, which should auto-fill your username and password the next time you sign in to the site with Command-.

    In some cases it may be necessary to create the 1Password login item manually (via the Browser Extension) when signing in. This is a good step to take if the auto-fill isn't working properly.

    The steps for creating a login item from the Browser Extension are outlined here: https://support.1password.com/save-login-manually/

    When you've done that, sign out of the website in question, and navigate back to it's login page and give Command-\ another try.

    Let me know if that works for you.

    Have a great day,

    – Andrew

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