Pro App no longer in Apple store..

diivious

I purchased the original "1Password Pro" app back in 2015. I deleted it and installed 1Password, went to enable pro features and it tells me "Failed to Restore Purchases". I went to re-install the Pro app, but that just leads me to the basic 1Password app. How do I get my pro features back?

Note -
I don't have a 1passord family/biz account (and don't want one for the price)
I have only had one apple ID - so know that's not an issue.

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1Password Version: 6.5.1 / Pro 3.7.2
Extension Version: Not Provided
OS Version: IOS
Sync Type: Not Provided

ag_andrew

Hi @diivious,

Let's see if we can get this sorted out for you.

I'd like to ask you to create a Diagnostics Report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

– Andrew

diivious

Sent as directed -

For your reference, your support ID is [#ABG-53443-263].

AGAlumB

@diivious: Thanks! Just to clarify, it sounds like you didn't purchase the Pro Features in the current 1Password app, but rather an older version -- 1Password 3. Is that correct? If so, that's a separate app, which you should still be able to download from your purchase history, but the old version does not grandfather you in to the Pro upgrade in all subsequent versions of 1Password for iOS. Let me know if that helps!

ref: ABG-53443-263