Touch ID limitations

System
System
in iOS
This discussion was created from comments split from: Will you please, please, please add the fingerprint button.

Comments

  • Shaggy86
    Shaggy86
    Community Member

    Hi
    i hope my issue fits to this thread!

    i am using the Free version of 1Password on my iPhone 6 for a couple weeks now.
    When i want to unlock it, i always use TouchID. But this time, i´ve app tapped on the Lock-Icon and its now asking for my Master Password. Unfortunately i´ve forgot it and i cant use TouchID to get into and change the password then.

    After reading all posts from this thread, i know that there is no back-door or hidden option, where the Support-Team could help me.
    But is there a time-frame or something before i can use TouchID again? I´ve restarted my iPhone two times and re-enabled TouchID in the iOS Settings. When i´ve configured the App the 1st time, i´ve enabled that TouchID / Password is required to enter it again.
    Do i need to wait some minutes before i can use TouchID for this App again or is there no other way without to remember the Master Password?

    Thanks for your help

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Shaggy86: I've split you off into a separate discussion since it sounds like you're looking for something else besides a PIN code fallback option when using Touch ID.

    To clarify, when you enable Touch ID, after unlocking with your Master Password initially, a temporary token is stored in the secure enclave which can be used to unlock with Touch ID on subsequent attempts. This token can only be created by unlocking using your Master Password, and it is destroyed later based on your 1Password security settings (for example, after restarting the device or a specific time interval) or by the OS itself (by updating or changing Touch ID/passcode settings); so it isn't possible to invoke Touch ID otherwise.

    You didn't come out and say so, but it sounds like you may have forgotten your Master Password and want to use Touch ID without it completely. If I've misunderstood, please let me know. But if you have forgotten it, the Master Password is always needed to decrypt the data. (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password/#recover-your-master-password

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

This discussion has been closed.