iPhone not syncing with iPad or MacBook Pro

System

This discussion was created from comments split from: Changes made to 1Password on Mac do not sync to iPhone or iPad..

NorCalGal

I have the same issue. IPhone not talking to iPad or MacBook Pro. Passwords aren't updating.

Ben

Hi @NorCalGal,

Could you please verify you've set up syncing as outlined here:

Sync your 1Password data

Ben

Drew_AG

Hi @NorCalGal,

I'm sorry you're having trouble syncing 1Password between all three devices! This is a bit different than the problem from the previous discussion, so I've moved your message to a new thread. I hope you don't mind!

To help you solve this and get everything syncing correctly again, we'll need to know some details about your setup:

• What version of iOS do you have on your iPhone and iPad?
• What exact version of 1Password is installed on your iPhone and iPad?
• What version of OS X / macOS are you running on your Mac?
• What exact version of the 1Password app is installed on your Mac?
• How are you syncing your 1Password data (1Password.com account, Dropbox, iCloud, WLAN Server)?
• Do your iPad and Mac sync correctly with each other?
• Which device has all your latest 1Password information? (Or does each device have some data the others don't have?)

Thanks in advance!

NorCalGal

• IOS 10.2 on both iPhone 6S and iPad
• Can't find the version on either phone or ipad but they are the latest versions you've pushed
• 10.12.2 macOS
• 6.5.3

NorCalGal

Sorry, I sync through Dropbox. my Mac and iPad do mostly sync.My phone as the most info. When I know I've added, or changed a password on my phone, I mostly do not find it on my desktop or iPad.

Ben

@NorCalGal,

I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (Mac)
• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please include your forum handle NorCalGal and a link to this thread https://discussions.agilebits.com/discussion/74185/ with your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

olius

@NorCalGal
Devices
iPhone 6s+ / iOS 10.2/ Mac book pro / OSX10.11.6

I backed up luckily on my iPhone my last 1P keychain on Dropbox.
This is synced and it has 1456+/- items
Then I sync my iPhone through Dropbox.
I deleted the previous 1Password version to install the Las new version 1Password 6.5.3

1Password is locked and can't be unlocked.
When I see in preferences:

• sync - primary option is "none"
• WLAN Server option blocked
• Backup:
  done today ?? With only 24items
  And several from 2014 with 22items

I suppose locked out with the 1Password freshly installed:

• The 1password app on my mac asks a master password from 2014 which I don't remember.
• the extension which now is empty:* (null) Vault*

Next step?

• copy the backup from Dropbox on the mac?
  how can I can access the backup is 1password locked me out?

AGAlumB

@olius: It sounds like after you deleted 1Password iOS and reinstalled it (though I don't quite understand why) you set it up with a 1Password.com Account for the subscription service instead of syncing your existing Dropbox vault. 1Password.com cannot use Dropbox or WLAN Server, as sync is handled exclusively by 1Password.com -- you just login to your account to access your data on each device. Can you tell me a bit more about what you're trying to do? We'll get this sorted out!