items entered on one device are not all showing up on other devices?

rbmuse

just noticed several logins set up on my Mac can be seen on my iPhone or iPads? it says it has synced?

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1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: 10.12.2
Sync Type: icloud
Referrer: forum-search:items entered on one device are not all showing up on other devices?

rbmuse

items entered on iPad show up on iPhone but not Mac . items entered on Mac do not show up on iPhone or iPad

rbmuse

I have the same issues iPhones and iPads all sync together but not to the PowerBook and the same going the otherway

rbmuse

Ben
Yes set up correctly with iCloud. It has worked for a long time. I just notice it was not working right today, however I think it stopped months ago looking at items that have not synced

rbmuse

Drew
Everything else on the Ac and iPads syncs ok.

I have new items on the iPad iPhone and other new items on my Mac.

AGAlumB

@rbmuse: Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, and sync method you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:

Find your version

The more information you can give, the better. For instance, it looks like you've posted in the iOS category of the forums, but included only version information for your Mac. Are you perhaps syncing with a different vault on some devices? Thanks in advance! :)

System

This discussion was created from comments split from: iPhone not syncing with iPad or MacBook Pro.

AGAlumB

@rbmuse: Rather than confusing things by carrying on the same conversation in two places (and one in another user's discussion they'd started to troubleshoot their own setup), I've merged your posts here into a single thread. Let me know what you find!

rbmuse

Running 6.5.3 on the iPad and iPhones. Both syncing though iCloud. Pressing sync on any divice seems to sync no error messages or anything. Not sure what else I can tell you I ran a test login on Powerbook and I cannot see it on the iPad iPhone. Ran another test on iPad, it shows up on my iPhone and other iPads but not on the PowerBook.

rbmuse

What if I just change every divice to sync with Dropbox would that hurt anything?

Ben

@rbmuse,

You could certainly try that, but if you'd prefer to continue syncing via iCloud I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (Mac)
• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

With your emails please include:

1) Your forum username: rbmuse
2) A link to this thread: https://discussions.agilebits.com/discussion/74189/

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

rbmuse

Ben
Thanks sent diagnostic from Mac,iPad, and iPhone.

Ben

@rbmuse,

I received reports from the Mac and iPad, but do not have one from the iPhone yet. Could you please re-send that and be sure to post the support ID you get back from BitBot here when you do?

Thanks!

Ben

ref: WVL-24295-129

rbmuse

re sent
Thanks

Ben

What support ID did you get back from BitBot for it, @rbmuse?

Ben

rbmuse

For your reference, your support ID is [#GWT-96386-276]. Please include this ID in the subject of any followup emails so I can keep things organized for the carbon based lifeforms on my team.

Ben

Perfect. Got it now @rbmuse. Thanks. We'll continue the conversation via email once we've reviewed the reports.

Ben

rbmuse

Thanks I really appreciate your help

AGAlumB

:) :+1: