1Password mini doesn't launch on startup

jamied
jamied
Community Member
in Mac

Every time I reboot my machine 1Password mini does not startup automatically. I have the preference option set correctly. I believe I may know what the problem is but need some help to fix it.

I have a clean install of OS X sierra, initially I installed 1Password from a download on your site. I later realised I have purchased it through the app store so I deleted the app from the Application folder and downloaded it from the app store. I suspect that there are still some files from the non-app store version installed and is preventing 1Password mini from launching a startup. Where can I find the files that were installed with the non-app store version so I can remove them?

I'm comfortable using the terminal so only need to know what files to delete, thanks.

1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: OS X 10.12.2
Sync Type: dropbox

Comments

  • jamied
    jamied
    Community Member

    Fixed it by switching to the download version again, didn't realise the license was transferrable.

  • rudy
    rudy

    @jamied,

    Those data files from the webstore version shouldn't be stopping mini from the Mac App Store version from launching. If you launch console.app after you first login to your machine do you see any indicators about success/failure to launch mini with timestamps around the time you log in?

    if you'd like you can email a Diagnostic Report and we can take a look at what's going on there.

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Rudy

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