I have just tried the trial subscription version, but want to stick to my paid iPhone 1Password App
Hi
I've just been trying out the free subscription plan of 1Password but wish to stick to using my paid app version.
What i noticed was that the new vault i created using the 'create account' had 827 items in it compared to 807 items on both my Mac book and Mac Pro computer 1Password apps.
Not sure why its registering 20 items more.
Now i've managed to sign out of the account on all 3 devices.
But i'm worried about the discrepancy of 20 items.
The vault in question is linked to the signed out account.
Please let me know how I could resolve this?
Thank
Isa Dean
1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: 10.2
Sync Type: iCloud
Comments
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Good morning @IsaDean. Thanks for taking the time to write in. It sounds like what happened is that you created these new items in your 1Password.com account vault and then didn't move them back to your standalone vault before you signed out of your account.
This situation would be best handled via email. I'd like to ask you to create a Diagnostics Report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
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