How to upgrade from the Standard Trial to Family Subscription?
Hi, I'm currently on the Standard Plan trial, and I'm ready to set up a Family Subscription. But it's not real clear how to do that. When I go to subscribe, the only option is to subscribe to the Standard account. Do I have to start a new Family Trial and somehow move my current vault to that? Do I start all over again with a new key/password? Surely, I'm over-thinking this... thanks!
1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: macOS 10.12.2
Sync Type: Not Provided
Referrer: forum-search:How to upgrade from Standard Trial to Family Account?
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Ok, answering my own newbie question. I just created a new Family Trial account, and using this tip: https://support.1password.com/migrate-1password-account/ moved my current vault contents to the new Personal vault. From there I see I can subscribe. On the right path again!
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Great! It sounds like you should be all set, but if you or anyone else needs help switching to a different account type, also feel free to email us directly at support@1password.com from your registered email address and we'll take care of you. Cheers! :)
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I have emailed support on 3 separate occasions and only gotten there robot answer. Never a human! I just finished the trial on my iPad and went to my Mac and purchased for $64.99 what I thought was the entire service. It has been a week and I cannot get the fact that I have paid $64.99 to unfreeze my account! I am requesting a refund from iTunes mainly because your support SUCKS! Are we suppose to pay $65 plus a $2.99 per month to use this app?
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I'll respond to your email in just a moment. We've gotten a bit more email than usual lately so we're still catching up. Thanks for letting us know you sent a message in.
ref: WWZ-82261-792
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