Unable to access existing account

System
System
in iOS
This discussion was created from comments split from: 1password is taking me to settings instead of signing in?.

Comments

  • frosty52
    frosty52
    Community Member
    edited January 2017

    User guide solved my problem.

  • Ben
    Ben

    Hi @frosty52,

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.