Syncing to iOS via iCloud produces entries without information

ronank
ronank
Community Member
in iOS

I recently moved from WiFi sync to iCloud sync. On one device, sync is working fine. On the other, 1Password seems to have all of the items in my database but without any details - all that is displayed is the name of the item, without passwords or other useful data.

1Password Version: 6.5.1
Extension Version: Not Provided
OS Version: 10.11.6
Sync Type: iCloud

Comments

  • Ben
    Ben
    edited February 2017

    Hi @ronank

    I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    With your emails please include the following information:

    1) Your forum username: ronank
    2) A link to this thread: https://discussions.agilebits.com/discussion/74620/

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

    P.S. Please don't forget to post your support ID here!

    ref: AMG-26983-116

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