Fingerprint getting inexplicably erased from my MacBook Pro. Apples suspects 1password.
I program my fingerprint into my MacBook Pro touch. It works perfect for several days, but then inexplicably disappears, as if I never programmed it. Apple support suspects a third-party software.
1Password Version: 6.5.3
Extension Version: 4.6.2
OS Version: OS X 10.12.2
Sync Type: iCloud
Referrer: forum-search:lost fingerprint
Comments
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@rpalmerarrc while it may well be the fault of some third-party software I very much doubt that third-party software is 1Password. I have been using 1Password on a touch bar MacBook Pro for two months and have never experienced the problem you mention. I don't deny you experience the problem but I do doubt it has anything to do with 1Password.
Stephen
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Thanks Stephen_C. I guess I need to start looking for other third-party software which may be causing my problem.
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Hi @rpalmerarrc,
That's a very strange problem, but like Stephen, I don't think 1Password is the culprit. 1Password doesn't actually have any access to your stored fingerprint scans - when you unlock it with Touch ID, macOS simply tells 1Password whether or not your fingerprint was accepted.
Sorry we aren't able to help more with that. I hope you're able to solve the problem, though - that must be very annoying! Once you get it all sorted out, we'd be curious to hear what was causing that to happen. :)
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