Master password causes app to crash with upgrade to iOS 10.2.1

j93065
j93065
Community Member

I installed iOS 10.2.1 on my iPhone 6S+ last night and now when I enter my master password into the 1Password app the app is unresponsive for about 5-10 seconds then closes.


1Password Version: 3.7.2 (Nov 2 2012)
Extension Version: Not Provided
OS Version: iOS 10.2.1
Sync Type: none

Comments

  • ren8
    ren8
    Community Member

    I am having the same problem

  • Hi folks!

    1Password 3 for iOS was retired in 2012, and is not compatible with iOS 10. To continue using 1Password on iOS 10 you'd need to upgrade to 1Password 6 for iOS:
    https://support.1password.com/cs/upgrade-ios/

    Also, to help prevent running into problems like this in the future, you may want to consider signing up for a 1Password.com subscription account:
    https://1password.com/

    Accounts include access to the latest versions, including access to all features, of all of our apps. Upgrades are included as part of the subscription. Additionally there is no need to use a 3rd party to sync your data across devices. Simply sign into your account from any device and you'll have access to all of the data you've stored there.

    Once you've got your data from v3 into v6 you can learn about how to migrate your existing data into a 1Password account here:
    https://support.1password.com/migrate-1password-account/

    I hope that helps!

    Ben

  • ren8
    ren8
    Community Member

    Hi Ben
    I installed the new version and followed your instructions. It was easy to use and all went well.
    Thank you

  • Ben
    Ben
    edited January 2017

    Excellent! Thanks for the update @ren8. If we can be of further assistance, please don't hesitate to contact us.

    Ben

    ref: WYG-48714-726

This discussion has been closed.