All of my browser extensions - Safari, Chrome and Firefox have stopped working and can't connect
All of my browser extensions - Safari, Chrome and Firefox have stopped working and can't connect to 1pw app any more, even when I delete and reinstall the extensions. Do I need to reinstall the entire app?
1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: OS X 10.12.2
Sync Type: Families (primarily)
Referrer: forum-search:All of my browser extensions - Safari, Chrome and Firefox have stopped working and can't connect to 1PW any more!
Comments
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Hello @hosseinghodse,
I would start with the menu option Help > Troubleshooting > Restart 1Password mini. If that doesn't work I would restart your Mac and see if that makes any difference.
If you're still seeing no improvement I would ask that you send in a diagnostic report, this guide will assist.
Please do not post your Diagnostics Report in the forums
The email address you will want to use is support+extension@agilebits.com.
When sending the diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two.
Once you've sent the report a post here with the ticket ID will help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:
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Actually - have resolved it all myself now:
- rebooting, restarting the mini-1pw didn't work
- uninstalled 1pw in its entirety
- reinstalled
- reinstalled extensions and reconnected them with 1pw
No idea what happened. Please advise if you'd like diagnostics all the same for your own analysis.
Kind regards
hoss0 -
Hello @hosseinghodse,
If things are working properly we can skip the diagnostic report but should you have any further issues please do let us know.
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Help > Troubleshooting > Restart 1Password mini solved my issue. I think this should be mentioned on https://support.1password.com/extension-troubleshooting/ (the failed extension set up page has a link to this)
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Thanks for the update, @chulkilee. Glad things are working now.
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