Cannot move password between vaults

arkangyl88

Hello,

I recently signed up for 1Password Families, and started creating logins in my Personal vault. Now my wife has been added to the family, and I want to move some logins to the Shared vault. On the support page at https://support.1password.com/move-share-items/ , I see instructions to click a button next to the Favorite star, but when I view the Login, there is no button there. How can I move the Login?

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1Password Version: 1Password 6.2.333d
Extension Version: 4.6.2.90
OS Version: Windows 7
Sync Type: Not Provided

arkangyl88

I am using the web UI, by the way.

Frank

Hi @arkangyl88 - Thank you for contacting us. Sorry the button looks like a arrow pointing up as shown in the screenshot below -

Once you click on the Share button, you can choose either move or copy. I hope this helps and let us know if you have any questions. Have a fantastic day!

arkangyl88

Thanks for your reply @Frank . I do not see that icon, however. This is what I see -

Frank

Hi arkangyl88 - Thank you for the screenshot. I just sent you over an email so we can get a better understanding of the issue. When you get a chance, reply back to me then we can work on this together. Talk to you soon :-)

ref: DNM-83383-744

flobernd

Same problem for me. Is there any public solution for this issue?

Edit:
The problem is caused by the AdBlock extension and can be solved by adding 1password.com to the whitelist.

arkangyl88

As @flobernd stated, if anyone else has this issue, check your ad blockers. uBlock Origin thought the Share button was a "Share on Facebook" type button and hid it. Thanks for helping figure out the issue @Frank !

Frank

Hi @arkangyl88 - You're very welcome! I'm happy we were able to get that resolved for you :-)

@flobernd, Fantastic! I'm glad you were able to get that working. Let us know if you need any further assistance. Sorry for the trouble.

Enjoy the rest of your day!