how to fix this?!

witch
witch
Community Member
in iOS

touch ID doesn't work for 1password on my iphone 7. It always crashes when I try to login with my fingerprint. With password it functions, but this is pretty long

1Password Version: 6.5.1
Extension Version: Not Provided
OS Version: ios 10.2.1
Sync Type: Not Provided
Referrer: forum-search:[1password doesn't work with iphone 7 touch ID. I have always to write in my password :'(](https://discussions.agilebits.com/search?Search=1password doesn't work with iphone 7 touch ID. I have always to write in my password :'()

Comments

  • Ben
    Ben

    Hi @witch!

    I'd be happy to help with this.

    If you are experiencing crashes with 1Password for iOS, first please be sure you are using the latest version:

    1Password 6 for iOS - iTunes App Store

    If you are, and are still experiencing crashes, please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+forum@agilebits.com

    Alternatively, if you do not have a computer with iTunes available:

    1. Open Settings app
    2. Go to Privacy, then Diagnostics & Usage
    3. Select Diagnostics & Usage Data
    4. Locate the log for 1Password. The logs will be named in the format: 1Password__
    5. Select the desired log. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap Copy
    6. Paste the copied text to Mail and send it to support+forum@agilebits.com

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/75039/
    as well as your forum handle:
    witch

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'

    Thanks!

    Ben

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