I got Pro for my iPad and phone for $14.99 but think I should have got the subscription instead?

t9ddy
t9ddy
Community Member
in iOS

I bought the Pro but can't sign into 1passward online as it's asking for an account key and emergency kit etc. Have I bought the wrong version. I've gained some extra features with my Pro, but not what its advertising. I'm confused, please help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @t9ddy,

    Thanks for taking the time to write in.

    A 1Password (subscription) account is the best way to use 1Password. It includes all of the features that come with the Pro in-app purchase as well as much more. Please shoot us an email to sales@agilebits.com with a copy of your receipt from Apple. Also in your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/75041/

    and your forum username:
    t9ddy

    After you send the email you should receive an automated reply back from BitBot with a support ID. Please post that ID here.

    We'll help you get on the best path. :)

    Ben

  • t9ddy
    t9ddy
    Community Member

    Hi Ben, thanks for your quick reply. Yeah, I got a little confused after I seen there's a $99 pack for the Mac, $14.99 for the iPad and phone and also a $2.99 subscription for the iPad too. I'd love the Mac pack put it'll have to wait until finances are a little better.

    However, when I get my Apple Recept and get an app refund I've go with the subscription for sure and hopefully upgrade to the full Mac version too. Apart from that the app looks awesome, very impressed. Did some research from my previous password keeper app and find this one much better with great reviews, plus it was recommended from a friend as well who a big tech head and knows his stuff.

    Hope to have it fully up and running and enjoying safe and easy internet surfing soon, that'll give me peace of mind for years and years to come.

    Thanks

  • Ben
    Ben

    @t9ddy,

    The subscription includes full access to all of our applications. There is no need to purchase them on top of the subscription.

    If you get a refund from Apple they may prevent you from downloading the app & updates from them. If you'd still like to be able to do that and haven't already requested a refund please be sure to shoot us an email as mentioned above. If you have already requested a refund -- you can still download the Mac application from our website.

    Thanks!

    ben

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