Purchased 1P from Mac Appstore show trial mode

thuannp

My support ID: #HUX-82847-816
My email: [removed for privacy]

I've purchased fully 1-password version from Mac Appstore ($49.99) and from iOS Appstore ($9.99) in Oct, 2nd, 2015. Everything OK until today, when I got an email from you:

"Only 4 days left on your 1Password trial.
Brr! It’s getting chilly in here. ⛄
Hi Thuan. Your free trial of 1Password is almost over. To keep your "Thuan Nguyen Phuc" account from being frozen, be sure to add a credit card. It only takes a minute to keep things humming along, warm and cozy."

What's happened?

Please reply via email

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1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: OS X 10.12.3
Sync Type: iCloud

Roman

@thuannp - Thanks for getting in touch by email. I located it and will get back to you there right away. :)

ref: HUX-82847-816

Tuur_L

Hi, I got the same problem... after updating today... It shows now "Trial Expired" never got a Trial one ;) bought it from the Apple store.

Kind regards.

Tuur_L

Forgot to mention, The app. + Pro on the iPhone works flawless!

Frank

Hi Tuur_L - I located the email you sent over to us and replied back to you. Let's continue the discussion over there. Talk to you soon and have a great day!

ref: PNL-88451-579