Bad bug when using Touch ID

xtremelysassy
xtremelysassy
Community Member
in iOS

Using 6.5.1. 90% crash rate when using Touch ID. Disappointing

Comments

  • DanielP
    DanielP
    1Password Alumni

    Hi @xtremelysassy

    Sorry about this! What iOS version are you currently running on your iOS device?

  • xtremelysassy
    xtremelysassy
    Community Member

    Hi Daniel
    I'm using iOS 10.1.1
    Hope this helps. thanks so much.

  • Ben
    Ben

    Hi @xtremelysassy

    Thanks for the info. Please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+forum@agilebits.com

    Alternatively, if you do not have a computer with iTunes available:

    1. Open Settings app
    2. Go to Privacy, then Diagnostics & Usage
    3. Select Diagnostics & Usage Data
    4. Locate the log for 1Password. The logs will be named in the format: 1Password__
    5. Select the desired log. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap Copy
    6. Paste the copied text to Mail and send it to support+forum@agilebits.com

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/75204/
    as well as your forum handle:
    xtremelysassy

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.

    Ben

This discussion has been closed.