1Password on iOS crashes

mchapman
mchapman
Community Member
in iOS

1Password on iOS (9.3.5) crashes before I can use it. I type in my password, the screen displays, and then it crashes in about 20 seconds. I can still use it inside other programs but I can't open the main program.

This began immediately after I noticed and fixed a syncing problem on my wife's computer (I own the family version of 1Password). Syncing was not turned on on her 1Password. I turned it on, merged the vaults and everything is working fine on the various computers around the house.

However, 1Password on iOS crashes every time I try to use it.

Thanks,

Mark

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 9.3.5
Sync Type: Dropbox
Referrer: forum-search:1Password iOS crashing

Comments

  • Ben
    Ben

    Hi Mark ( @mchapman ),

    If you are experiencing crashes with 1Password for iOS, first please be sure you are using the latest version:

    1Password 6 for iOS - iTunes App Store

    If you are, and are still experiencing crashes, please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+forum@agilebits.com

    Alternatively, if you do not have a computer with iTunes available:

    1. Open Settings app
    2. Go to Privacy, then Diagnostics & Usage
    3. Select Diagnostics & Usage Data
    4. Locate the log for 1Password. The logs will be named in the format: 1Password__
    5. Select the desired log. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap Copy
    6. Paste the copied text to Mail and send it to support+forum@agilebits.com

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/75227/
    as well as your forum handle:
    mchapman

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'

    Thanks!

    Ben

  • mchapman
    mchapman
    Community Member

    Here is the support ID is [#UAH-28858-532]

    Much Thanks,

    Mark

  • Ben
    Ben

    Thanks Mark. Replying via email now. :)

    Ben

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