Safari extension not showing on ipad

tonydow

I use the 1Password extension in Safari all the time but it has just disappeared and is not in the list of activities available. I have tried rebooting the iPad. Any ideas?

---

1Password Version: 6.5.1
Extension Version: Not Provided
OS Version: IOS 10.2.1
Sync Type: Dropbox

Ben

Hi @tonydow

Sorry to hear about the trouble. Have you checked the bottom (black and white) row of icons in the share sheet? In that row scroll all the way over and hit the more button. See if 1Password is listed there and if it is, if it is enabled. I've attached some screenshots for visuals of what I'm referencing. :)

Ben

tonydow

Hi @Ben Yes I have looked at that but 1Password is not in the list of More options

Ben

Thanks @tonydow. Do you see "Add to Favorites" and "Add Bookmark" in the list?

Ben

tonydow

Yes, both there

sjk

Thanks for the confirmation, @tonydow.

Do you have the empty about:blank page open in Safari when 1Password isn't showing up under the Activities popup on your iPad? That's one reason why it might be missing there. In that case, you'll want to open some other site (apple.com, amazon.com, etc.) before trying to set up the 1Password extension. Does that work for you?

tonydow

No, I don't get the extension showing on any site login page. This is odd as I had it there this morning ( UK ) and used it and it has just disappeared from the list for some reason.

MrRooni

Good morning @tonydow. What a puzzler! Does the main 1Password app work properly on your iPad? It almost sounds like the system has lost track of our extension - which would be the first time I've seen something like that.

tonydow

@MrRooni Yes the app is working perfectly. As you say it is bizarre the way it just disappeared.

Ben

@tonydow

I think in that case our best troubleshooting step would be to uninstall/reinstall 1Password.

Are you using a 1Password.com account? If so do you have your Emergency Kit?

If you are not using a 1Password.com account are you syncing with a 3rd party service like Dropbox or iCloud? If so is your sync data up to date? Either way, it wouldn't hurt to make a backup:

1Password backups

Once you're sure your data is safe (either in a 1Password.com account or in a backup of your standalone vault) please go ahead and uninstall/reinstall:

1Password 6 for iOS - iTunes App Store

Thanks!

Ben

MrRooni

Unfortunately I think Ben is right. Let us know how you make out, @tonydow !

tonydow

Have just deleted / reinstalled 1Password and extension has reappeared! Thanks for your help.

Ben

That is very strange, but glad to hear it @tonydow! You know where to find us if anything else comes up. :)

Ben