Issue with having an account associated with an email address

Roskalov
Roskalov
Community Member
in Mac

Hi there,

I have a really weird issue. I have purchased a 1Password for my Mac and have a free version on my iPhone. These two have synchronised logins and no issues there. However, when I was purchasing it, I did not need to create an account and hence if I want to get 1Password for my Windows PC now, I do not know how to have it synchronised with the Apple devices. I tried to retrieve my license number using the email which was subscribed to the newsletter but nothing was sent there and I cannot find any customer support contact info either.

Has anyone else had a similar issue and what should I do to mitigate that?

Thank you very much in advance.

1Password Version: 6.5.3
Extension Version: 4.6.3.90
OS Version: macOS Sierra 10.12.3
Sync Type: Not Provided

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Roskalov,

    Sorry you've been having some trouble syncing your 1Password data! I see that you also emailed us about this, and Ben has been helping you to get this all sorted out. We'll keep the conversation going directly via email to avoid creating any confusion between here and there. Thanks! :)

    ref: CGB-75556-348

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