Problems syncing secondary vault from dropbox

justinh24
justinh24
Community Member
in iOS

I have been using 1password for quite some time. In addition to my personal vault, my business associates and I share a common vault in our team dropbox account for syncing. This has worked for quite some time. I recently purchased a new iPhone, and after the install of 1password, I am able to successfully sync my person account, but not my shared work account.

Here is the issue. I choose the feature to connect a secondary vault. I choose dropbox, and then my team folder which contains the shared vault, it quickly finds the vault and I select it. It requests the password on the vault, which I enter. It then goes back to the "vaults" screen and shows 2 vaults, but within 10 seconds or so returns the message: "The xxxx.agilekeychain file cannot be found in Dropbox. Syncing has been disabled. 1Password encountered a problem."

It seems like me Desktop 1password is still syncing to both vaults correctly. I was wondering if the vault is damaged, or missing something which does not allow my IOS version to properly connect. I have verified that both my 1Password and Dropbox are up-to-date. I also inquired with one of my business associates and he is now having trouble with that vault.

1Password Version: iOS 6.5.1
Extension Version: Not Provided
OS Version: IOS 10.2.1
Sync Type: dropbox

Comments

  • Ben
    Ben

    Hi @justinh24,

    Thanks for taking the time to write in. I'm sorry to hear about the trouble. We do have a guide available with everything we know about troubleshooting issues using Dropbox sync available here:

    If you're having trouble syncing with Dropbox

    I hope that helps! :) But it does sound like you're trying to fit a round peg into an oval hole. It isn't impossible, but probably isn't the best fit and you may end up with some gaps. You may find our 1Password Teams service more suited to this task:

    Teams - 1Password

    You can read a bit more about why a Teams account may be more suitable here:

    What is the difference between a 1Password account and a standalone license?

    If you decide to give Teams a try you can learn about migrating your existing data here:

    Move your existing 1Password data to a 1Password account

    Note that only one person would need to move the data from the current business vault stored in Dropbox into the Shared vault within the Teams account, but each person would move their own Primary vault into their Teams Personal vault (if desired).

    Thanks!

    Ben

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