Android updated 1password, now my account is frozen

richards
richards
Community Member
in Android

Hello,

I bought a 1Password license in the past for Windows and Android.
I worked great, always in sync using Dropbox.... until this weekend... it seems the app on my android phone is updated to 1Pasword 6, and now my account is 'Frozen' in the Android App.

How can I get my old 1Password App back again?
Or is there no choice for me and forces Agilebits me to switch to a annual subscription now??

Best regards,
Richard

1Password Version: 4.6.1.617
Extension Version: Not Provided
OS Version: Windows 10 / Android
Sync Type: Dropbox

Comments

  • peri
    peri
    edited February 2017

    Hi @richards. It sounds like you've signed up for one of our new hosted accounts and added it to 1Password on Android if you're seeing the account frozen notice. These accounts do indeed require a subscription, so you won't be able to reactivate it with your existing license. So your Personal vault and any other vaults you have created in the account will be frozen unless you subscribe.

    However, the Primary vault, which is the local vault you sync through Dropbox, is not part of the 1Password account. You should still have full read/write access to this vault.

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