Frozen Account + Impossible syncing [conversation continued in email]
Hi there,
I have purchased a 1PW license which I am using on my mac.
I have installed the app on my iPhone but face the following issues:
- My 1PW account is frozen. I read on the forum it might be because I haven't paid for it, but since I purchased the whole app on my mac, why would I need to pay again?
- 1PW never suggested syncing my datas from my mac to the app
- I'd like to do it...but because my 1PW is frozen, there is nothing I can do.
Please help
Thanks
Sam
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
-
Hi @SamuelMignot - I'm sorry for your confusion. It looks like you purchased a license earlier and then signed up for a subscription account. To learn more about the difference between a subscription and a license, please see this article.
To resolve this, we'll need to discuss details regarding your account. For privacy reasons we prefer not to do that on the forum. Please contact us and I'll be happy to work with you to resolve this. :-)
When you contact us, you should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down your email and ensure that this issue is dealt with quickly. :)
ref: ZQB-44149-772
0
