Forgot master papas word. Cannot unlock

judyanngregg
judyanngregg
Community Member
in iOS

I had old version of 1 password. Download new version on I phone then transferred data. Was using thumb print authentication. Then app locked me out and wanted a master password. I never put on in when I downloaded the app. Now I cannot get in because asking for a master password. I tried using password that I use on old app. Did not work. Need help

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
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Comments

  • Ben
    Ben

    Hi @judyanngregg

    Thanks for taking the time to write in.

    The very first thing you do when you create a 1Password vault is set the Master Password. Touch ID (fingerprint authentication) cannot be enabled without one. That said, if you cannot remember your Master Password, or what you think is the correct Master Password is not working, please see this guide:

    If you forgot your Master Password or you can't unlock 1Password

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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