my new ipad does not let my sign in to my account. Worked with old ipad.

R_Stevens

I installed 1password on new ipad and used the itune restore from old ipad to load app. I am getting error when I try to sync due to account error. I have checked an my account is correct.

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1Password Version: 6.5.2
Extension Version: Not Provided
OS Version: ios 10.2.1
Sync Type: icloud
Referrer: forum-search:account error when sign in from ipda

Ben

Hi @R_Stevens

Thanks for taking the time to write in!

Your account appears to be in order. Could you please try uninstalling/reinstalling 1Password on the iPad? Then please try scanning the QR code either from your Emergency Kit or from 1Password on the old iPad (1Password > Settings > 1Password Accounts > your account > View Account Code) on the new iPad.

I hope that helps. Should you have any other questions or concerns, please feel free to ask.

Ben

R_Stevens

Ben
This is the sign-in error when I follow the instruction.

check email and account key
the account key for this email address should start with: A3 – T7TJTA

we are unable to verify your credentials. Please check and make sure email address and account key are correct

My iphone7plus works, ipad pro does not.

Ben

@R_Stevens,

Are you scanning the QR code from your iPhone using the iPad?

Ben

R_Stevens

It worked when I scan from iphone. Why would the scan not work when I use a printout from my Emergency Kit from the website to scan?

Ben

@R_Stevens,

Either something has changed since that printout or it is for a different account. I'd recommend destroying that Emergency Kit and printing a new one:

1Password Emergency Kit

Thanks!

Ben