Touch ID don't work

asfaloth
asfaloth
Community Member
in iOS

Iphone 6s, latest iOS, latest 1password
The touchID don't work

Comments

  • Ben
    Ben

    Hi @asfaloth

    Thanks for taking the time to write in.

    Touch ID is not turned on by default, it must be enabled. Have you tried following these instructions?

    Use Touch ID to unlock 1Password on your iPhone or iPad

    If you have, and are still having trouble, could you please elaborate for me? In what way doesn't it work? What action to you take, what do you expect to happen, and what happens instead?

    Thanks!

    Ben

  • asfaloth
    asfaloth
    Community Member

    Hy Ben,
    Everything is in the right position and enabled.
    The touch ID dosn't prompt up

  • Ben
    Ben

    Thanks @asfaloth. It never proceeds beyond that screen? You aren't given a screen that looks like this?

    If you DO get that screen, please tap on the fingerprint icon to bring up Touch ID.

    If you do not get that screen could you please tell me where your 1Password data is stored? I ask as the next troubleshooting step here would be to reinstall the app. On iOS all app data is stored within the app, and so unless you've synced it elsewhere removing the app would also remove all of your stored data.

    Please let me know.

    Ben

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