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extension does not load on my mac desktop

walmcdob
walmcdob
Community Member
in Memberships

My 1password extension does not load on my mac desktop and when I try to open manually get the ERROR 1Password failed to connect to 1Password mini Please quit 1Password and start it again.I have done this a few times and still not progress

1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: 10.12.3
Sync Type: Not Provided

Comments

  • walmcdob
    walmcdob
    Community Member

    I checked Facebook and the solution there worked thank you

  • Jacob
    Jacob
    edited February 2017

    Hi @walmcdob! I'm very sorry for the trouble. Glad you found a solution on Facebook. We've fixed this issue in 1Password for Mac version 6.5.5, which was just released. You can install that version directly from the website and 1Password should be working properly again. If you install it and the issue doesn't go away, click Quit in the 1Password mini prompt, then open Finder, click Applications, and move 1Password to the Trash. Now install the latest version from the website and all should be well.

    Thanks for the patience on this one. Let us know if you have any other issues.

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