iPhone -- Won't accept password

Keef86
Keef86
Community Member
in iOS

I can't get the app to work on my iPhone. I downloaded it, scanned the QR code and entered the key, then the master password, and it won't accept the password. It's the same password that works on my home and work desktop computers.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @Keef86,

    Thanks for taking the time to write in. Could you please try scanning the QR code from one of the working computers? On 1Password for Mac you can find the code under 1Password > Preferences > Accounts > your account > Add Devices. On 1Password for Windows the option is under 1Password > Settings > Accounts & Vaults.

    If this works, but your Emergency Kit does not, you may want to download a fresh Emergency Kit by logging into your account on our website.

    Thanks!

    Ben

  • Keef86
    Keef86
    Community Member

    Where do I find this path?
    1Password > Preferences > Accounts > your account > Add Devices

  • Ben
    Ben

    Where do I find this path?

    On your Mac, from the menu bar at the very top of your monitor. :)

    I've included a screenshot:

    Ben

  • Keef86
    Keef86
    Community Member

    Okay, I'll know that for next time. I deleted and reinstalled the app on my phone and scanned the QR code a few times and it finally started working.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Great! Thanks for letting us know. I'm glad Ben was able to point you in the right direction. We're here if you need anything else. :)

This discussion has been closed.