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Frozen Account

chawley
chawley
Community Member
in Memberships

I paid for a one year subscription to 1Password and installed the license, but I cannot unfreeze my account. Since you all don't have a phone number listed anywhere, hopefully you will get back to me in a timely fashion so I can use the services for which I paid.

Thanks,
Chris

1Password Version: 6.5.5
Extension Version: Not Provided
OS Version: OS X 10.11
Sync Type: Not Provided

Comments

  • Frank
    Frank

    Hi @chawley - Sorry for the troubles. In order to keep your Individual account active, you have to add a credit card to the billing page. The standalone license you purchased is completely separate. I can refund you for the license. I also extended your trial for a little longer so we can work on this together -

    Log into your Individual account - https://my.1Password.com > Once signed into the account, click on your name in the upper right hand side and select Billing from the drop down menu > From here you can add a credit card to the account -
    https://support.1password.com/1password-com-billing/

    Keep me posted about the refund or if you have any additional questions. Sorry for the confusion.

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