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I created an account and both my ios devices seem to still be using dropbox to sync--should they?

Community Member

Version 6.5.2 on both iphone (6) and ipad (air1), latest version of ios. Both seem to be still using DropBox--is this how it's supposed to work?

1Password Version: 6.5.2
Extension Version: Not Provided
OS Version: 10.2.1
Sync Type: DropBox
Referrer: forum-search:ipad sync


  • BenBen

    Team Member

    Hi @adamgordon,

    Thanks for taking the time to write in.

    No -- none of your devices should be syncing with Dropbox when using a 1Password.com account. To get an idea of how to best get you on track I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

    I've included instructions for all of our supported platforms as I'm not sure which, other than iOS, you might be using. :)

    Attach the Diagnostics Report(s) to an email message addressed to [email protected].

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/75857/
    • Your forum handle: adamgordon

    so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!


  • adamgordonadamgordon
    Community Member

    Hi Ben,

    OK, just sent one from my macbook air and from my ipad. Do you need one from my phone, too?


  • BenBen

    Team Member

    Thanks Adam. We'll continue the converstaion via email. :)


    ref: CBA-17895-458

This discussion has been closed.