I lost my new Master Password. How to reset my Master Password for on-line account?
Yesterday I manually updated to new version and went well at that time. But after that, I lost my new Master Password for sign in. I remember Account Key and Email address. How to reset my Master Password?
1Password Version: 6.6.1
Extension Version: Not Provided
OS Version: OS X 10.12.3
Sync Type: Dropbox
Comments
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@DaggyDaggy - For your security, your Master Password is never known to us at AgileBits. This ensures that your data is safe from intruders, but it also means that we can’t reset or resend it to you.
There may still be a way to recover your Master Password please refer to this article to get some hints.
I hope this information helps recovering your Master Password. If you need any additional assistance, please let me know. I'll be happy to help. :)
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Thank you for your reply. I already did everything but I couldn't remember my Master Password. So please delete my account.
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@DaggyDaggy - I just replied to the email you sent us earlier. Let's continue there! :)
ref: KCS-77988-148
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i have the same issue... i looked everywhere and all I get some vague references to starting again, but NOWHERE does it say how to do it. I have all my info EXCEPT for the master password. I am assuming that I do NOT have to pay again. There is no option for selecting new account, already have a subscription option. Please help - and just in case someone actually cares - this is the most frustrating experience in UI ever!
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nevermind... i am deleting it completely
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Hi bill_point - Sorry for the troubles. I just sent you over an email so we can work on this together. When you get a chance reply back to be so we can continue our conversation over there. Talk to you soon :-)
ref: MHY-33465-441
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Thank you Roman, I could delete my old account and re-create a new one. Thanks to you, I solve the problem and keep using 1 Password.
Hi bill_point, yes we become more carefully...thank you.
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Hi @DaggyDaggy - On behalf of @Roman, you'r very welcome. Let us know if you have any questions with the new account. We're always happy to assist :-)
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