Crashing iPhone iOS app when syncing with DropBox

vance_erwin
vance_erwin
Community Member
in iOS

I have been adding passwords to the Mac app.

Now, when I open the iOS app, as soon as I use the touch ID or password, the app crashes. It's crashing so fast, I ca't even tap on the send report icon.

I'm using versions - 6.6 (660013) and 6.5.2.

Help!!!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben

    Hi @vance_erwin

    I'm sorry to hear about the trouble! Have you tried canceling the prompt for Touch ID and entering your Master Password? Does that work?

    Please let us know. :)

    Ben

  • vance_erwin
    vance_erwin
    Community Member

    Ben:

    Just tried that and it's working.

    What I did was run the app and let it sit for a bit. Then in with the password.

    Is it a syncing issue? I did add about 50 items via my MacBook.

    Thanks!

  • Ben
    Ben

    @vance_erwin

    Is it a syncing issue? I did add about 50 items via my MacBook.

    Hmm. While not impossible, I'm not sure I'd jump to that conclusion with the information we have so far.

    Once you logged in using your Master Password did everything sync okay? Are you now able to login using Touch ID again without difficulty?

    Please let me know.

    Ben

  • vance_erwin
    vance_erwin
    Community Member

    Works fine now.

  • Ben
    Ben

    Excellent. If the problem reoccurs please let us know. :)

    Ben

  • vance_erwin
    vance_erwin
    Community Member

    Ben:

    Sorry to say it is still crashing. Doesn't matter if I use touch ID or not and it seems to be related to modifications of the data on my MacBook. I changed 5-10 icons and added more passwords on the MacBook.

    I am sending the error reports to you when it crashes.

    Please advise.

    Thanks!

  • Ben
    Ben

    @vance_erwin

    I'm sorry to hear the crashes are still occurring. Please send us the crash logs directly. Here are the steps you'll need to follow:

    1. Plug your phone into your computer and sync it with iTunes.
    2. Switch to the Finder, click on the Go menu and choose "Go to Folder..."
    3. Paste the following into the window that pops up: ~/Library/Logs/CrashReporter/MobileDevice/
    4. Select all the files that begin with 1Password and drag them to Mail in the Dock to create a new mail message.
    5. Send the email to support+forum@agilebits.com

    With your email please include a link to this thread:
    https://discussions.agilebits.com/discussion/76036/
    as well as your forum handle.

    When you send the message you will get an automated reply from BitBot containing a Support ID. Please post the Support ID here so we can 'connect the dots.'

    Ben

  • vance_erwin
    vance_erwin
    Community Member

    Support ID: [#CVJ-28913-885]

  • MrRooni
    MrRooni

    Thanks @vance_erwin, I've replied to your email and we'll continue the chat there.

This discussion has been closed.