UK APPLE STORE APP

browzerbear

I had purchased the 1Password App on the Apple Store UK and had the 30 trial. I payed for the subscription on my U.S. credit card as it was cheaper (2.99) then the British price of £3. and change, but my card company flagged it as suspicious and denied payment. I sorted it out with the cc company but they said I had to re-submit the payment. I clicked "resolve" in the email I got from Agile Bits and tried to login but it said that something was wrong, either email, account key or master password. I rechecked and everything was right but no luck. I am still able to login manually with the same information on the App with no problem.

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Referrer: forum-search:I can sign into my Apple app but not on the webpage to pay

Ben

Hi @browzerbear,

Thanks for taking the time to write in. I'm sorry about the difficulty trying to login on the website.

Are you signing in on this page? https://my.1password.com/signin

Could you please verify the email address & Account Key are the same ones that you see in 1Password for iOS under Settings > 1Password Accounts > your account) > Reveal Account Key?

Thanks.

Ben

P.S. Please do not post any private information, such as email address or Account Key, here in the forums. :)

browzerbear

Yes everything was entered correctly. I tried deleating the App on my iPad and reinstalling it but now it won't log into my account. Thank goodness the iPhone still logged me in. I would tear my hair out if I had any!
I'm changing all my financial passwords back to the old ones I have written down or I'm afraid I'll be locked out of all my bank accounts!

browzerbear

Looks like I was able to recover it by ICloud.

Ben

Hi @browzerbear

Thanks for the update, but I'm not sure I understand your last message. Most importantly: does that mean you were able to login to your 1Password account and that you're all set now?

If so I'd be interested to hear a little more detail about how iCloud was helpful in this situation.

Also are you able to login on the https://my.1password.com/ website now?

Ben

browzerbear

Ok, thought I was sorted, but not.
When I go into the App the free trial is over. I previously paid on my cc but the cc company wanted me to call to confirm the charge. I did and they said just resubmit. Well when I go on the App my personal account is gone. So I click add an existing account. And the email and key pop up and it wants you to enter master password which I do but it just says invalid login info. But it has to be correct as it can log into the App manually with the same master password.

browzerbear

And when I go to website I get "Cannot sign in. Your email address, Account Key, or Master Password is incorrect."
But it is correct.

browzerbear

Well agilebits has re-charged my credit card for the account I have been saying I am unable to login to.
Just before you charged me I set up another 1Password account with my other email. And started to enter one by one my accounts into my new account, what a hassle! Anyway I am requesting that you apply the payment to the new account please.

Ben

Hi @browzerbear

And the email and key pop up and it wants you to enter master password which I do but it just says invalid login info. But it has to be correct as it can log into the App manually with the same master password.

That isn't necessarily how it works. The Master Password you use to unlock may not be your 1Password.com account Master Password. If you have a Primary vault (standalone vault) then 1Password unlocks with the Master Password of the Primary vault. If you do not have a Primary vault then 1Password unlocks using your 1Password.com account password.

But it is correct.

It may be the correct Master Password for your Primary vault (to unlock 1Password), but not the correct password for your 1Password account. It is possible that they are different.

Just before you charged me I set up another 1Password account with my other email. And started to enter one by one my accounts into my new account, what a hassle! Anyway I am requesting that you apply the payment to the new account please.

Can you please send us an email to support+forum@agilebits.com and let us know the email addresses associated with each account (and which is which -- which one can't you login to and which one is the new one)? When you do so you'll get an auto-response from BitBot with a Support ID. Please post that Support ID here.

Thanks.

Ben

browzerbear

I sent this previously #VNG-11495-389
And resent it again here #WUT-62562-725.

Ben

Thanks @browzerbear. I'll be replying to you via email shortly.

Ben

ref: JEV-19272-691