Can't connect to mini and and installer will not open 6.621 pkg help

gtb
gtb
Community Member

My Imac was turned off the month of Feb (vacation) now I can not get my 1 passwords. Says it can not connect to mini. I tried rebooting computer. tried download new version and the Verifying "1 password-6.6.1)pkg will not load . I even deleted the app and still can not load. I need help and my passwords!!


1Password Version: ?? removed app as suggested
Extension Version: 4.6.3.90
OS Version: OSX el Capitain
Sync Type: Not Provided
Referrer: forum-search: Can't connect to mini and and installer will not open 6.621 pkg help

Comments

  • gtb
    gtb
    Community Member

    Help I need my passwords

  • firebeyer
    firebeyer
    Community Member
    edited March 2017

    Howdy @GTB,

    What do you mean by 1Password-6.6.1.pkg will not load? Are you able to install it? If so have you tried installing followed by restarting your Mac to complete the update pre the following guide:
    https://support.1password.com/kb/201702/

    Cheers,

    Andrew

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @firebeyer,

    I'm sorry you're having trouble trying to solve this problem (and that you're having the problem in the first place)!

    Did the article from firebeyer's link help? If those are the steps you're following, what exactly happens when you download and try to launch the .pkg installer?

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