My data syncs from web to iphone but not from iphone to web

Nevy
Nevy
Community Member
in Families

How do I find out which way my devices are syncing

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:sync

Comments

  • Roman
    Roman
    1Password Alumni

    Hi @Nevy - Thanks for getting in touch about your sync issue. Generally speaking sync is always bi-directional, there is no such thing as a sync direction. Unfortunately that's as specific as I can get without knowing more. I'd like to ask you to create a Diagnostics Report from your iPhone:

    Sending Diagnostics Reports (iOS)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much! :)

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