Forgot Master Password But Have iOS Access

JohnTracyC
JohnTracyC
Community Member
in Families

My wife and I have a Families account. I forgot my Master Password. I can unlock on iPhone and iPad via Touch ID. I changed my Master Password using the iPhone, and that worked (when I try to change the Master Password again, and use an old password, I get an error, on both iPhone and iPad). But when I try to log on to the Families account, the password does not work. (Nor does the app on my MacBook accept the new password, but I assume that's because it hasn't synced.) My wife can get into her Families account, but she is not an Admin (I will be sure to fix that!). How do I get into my Families account? Thanks in advance! John in Dubai

1Password Version: 6.5.2
Extension Version: 4.6.3.90 (Chrome)
OS Version: OS X 10.12.4 Beta 4
Sync Type: iCloud

Comments

  • Jacob
    Jacob

    Hi @JohnTracyC! I'm sorry to hear about the forgotten Master Password — that's never fun :( I'm going to look up your account information and email you with some details about the next steps here, since we don't discuss your account in public on the forum. Talk to you soon!

    ref: KLH-15366-877

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