After upgrading to Mac version 6.6.1, I could no longer WAN sync with any of my mobile devices.

ac_user
ac_user
Community Member
in Mac

When trying to sync my 6th generation iPod with 1Password (6.5.2), or 3rd generation iPad with 1Password (6.4.4), I get an error message saying:
"Sync Problem Please disable and enable WLAN server on your computer and then try again"
When I click on "More Info" button, it showed:
"ErrorDomain Code=7014
NSUnderlyingError=0x170256a70
Error Domain = com.agilebits.1password.sync.wifi"

I disabled and enabled WLAN, quit 1Password and restarted 1Password, quit computer and restarted computer, changed master password, etc, with no help. Still got the same error message. Please help. Thank you.

1Password Version: 6.6.1
Extension Version: 661010
OS Version: OS X 10.12.3
Sync Type: WLAN

Comments

  • rickfillion
    rickfillion

    Hi @ac_user,

    Would it be possible for you to look to see if 1Password mini is logging anything in the system console? I quickly checked and what you're seeing on the iOS side is due to the Mac side having declared an error but not actually have provided an error message. I can't think of a reason it'd have done this, so let's see if it's logging anything about it.

    Rick

  • ac_user
    ac_user
    Community Member

    Could you please tell me where to find the system console log? Is it in the Utilities folder?

  • ac_user
    ac_user
    Community Member

    I see in the Console app in Utilities folder has many logs. Which log should I use to search for 1Password related activities?

  • rickfillion
    rickfillion

    If you search for 2BUA8C4S2C, it should limit what it shows to 1Password mini.

    Rick

  • ac_user
    ac_user
    Community Member

    Found the following from the folder "~/Library/Logs/1Password", searched for the key phrase you provided and found the following:

    Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Sat Feb 4 08:21:02 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Sun Feb 5 21:35:01 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Mon Feb 6 10:11:06 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Wed Feb 8 09:55:43 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Thu Feb 9 10:12:36 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Sat Feb 11 07:02:54 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Sun Feb 12 22:11:19 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Mon Feb 13 11:24:40 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Wed Feb 15 08:25:56 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Sat Feb 18 14:33:09 2017| 653000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.3 #653000 built Dec 21 2016 18:27:01. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Tue Feb 21 09:48:57 2017| 655000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.5 #655000 built Feb 18 2017 20:26:40. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Tue Feb 21 21:33:28 2017| 655000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.5 #655000 built Feb 18 2017 20:26:40. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Tue Feb 21 21:36:10 2017| 655000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.5 #655000 built Feb 18 2017 20:26:40. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Sun Mar 5 17:40:22 2017| 655000 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.5.5 #655000 built Feb 18 2017 20:26:40. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Sun Mar 5 17:43:43 2017| 661010 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.6.1 #661010 built Feb 23 2017 17:56:38. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Sun Mar 5 17:49:35 2017| 661010 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.6.1 #661010 built Feb 23 2017 17:56:38. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app
    Sun Mar 5 18:17:58 2017| 661010 [HELPER:(Main Thread):] M applicationDidFinishLaunching: | Starting 1Password mini 6.6.1 #661010 built Feb 23 2017 17:56:38. Running from: /Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper.app

  • ac_user
    ac_user
    Community Member

    Also here are other system log entries from 1Password that may provide some additional clue:

    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb39cb6b0):] S main | < Sync finished
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2cda8d0):] S main | > Sync started
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2cda8d0):] S main | < Sync finished
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2cda8d0):] S main | > Sync started
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2cda8d0):] S main | < Sync finished
    Mon Mar 6 11:15:37 2017| 661010 [APP:(Secondary Thread 0x7f9fb395e8d0):] E securityScopedURLFromBookmarkData: | Unable to create URL from bookmark data (stale=NO): Error Domain=NSCocoaErrorDomain Code=4 "The file doesn’t exist."
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb04cf8e0):] S main | > Sync started
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb04cf8e0):] S main | < Sync finished
    Mon Mar 6 11:15:42 2017| 661010 [APP:(Secondary Thread 0x7f9fb075b410):] E extractHostFromURLString:looseParsing: | OPM-4163: failed to extract host for URLString: http://www.conferencemgr.com or http://www.freeconference.com
    Mon Mar 6 11:22:49 2017| 661010 [WIFI:(Secondary Thread 0x7f9fb39ebf60):] S didOpen | Connected 'http://192.168.66.161:50611/
    Mon Mar 6 11:22:50 2017| 661010 [WIFI:(Secondary Thread 0x7f9fb4970750):] E validatePayload: | Invalid request, bad timestamp drift: 312
    Mon Mar 6 11:23:37 2017| 661010 [WIFI:(Secondary Thread 0x7f9fb2ceeb60):] S didOpen | Connected 'http://192.168.66.179:50611/
    Mon Mar 6 11:23:38 2017| 661010 [WIFI:(Secondary Thread 0x7f9fb2ceeb60):] E validatePayload: | Invalid request, bad timestamp drift: 312
    Mon Mar 6 11:30:52 2017| 661010 [WIFI:(Secondary Thread 0x7f9fb0759880):] S didOpen | Connected 'http://192.168.66.179:50611/
    Mon Mar 6 11:30:53 2017| 661010 [WIFI:(Secondary Thread 0x7f9fb0759880):] E validatePayload: | Invalid request, bad timestamp drift: 313

  • rickfillion
    rickfillion

    @ac_user : the string I gave was specifically get filter out of console.app. The files written to disk in the folder you've found won't necessarily be up to date all the time and don't need to be filtered like that (applying the filter ends up giving us only the launch logs as you can see).

    Use console.app with that search filter and let's see if anything gets logged that mentions WiFi.

    Rick

  • ac_user
    ac_user
    Community Member

    The last system log entries says something about "bad timestamp drift". I checked and noticed the time on Mac is different from iPod. I corrected the time on Mac and now it sync is working. BUT I also noticed that an entry that I changed on my Mac now disappeared completely on my iPod.

  • ac_user
    ac_user
    Community Member

    @rickfillion Now after a few minutes, it automatically synced again, and the missing entry now returned. Now so far everything seems to be working fine. Thank you very much for your help!

  • rickfillion
    rickfillion

    @ac_user : differing times would certainly cause issues like that. Interesting that the error from the Mac didn't make its way to the iOS device properly there.

    Regarding that item on the iPod... could you try disconnecting sync and reconnecting it. By which i mean disabling sync entirely and setting it back up again.

    Rick

  • ac_user
    ac_user
    Community Member

    Found the following (partial due to forum posting size limit) from the folder "~/Library/Logs/1Password":

    Mon Mar 6 10:29:36 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb0654a70):] S main | > Sync started
    Mon Mar 6 10:29:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb0654a70):] S main | < Sync finished
    Mon Mar 6 10:45:44 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb04df820):] S main | > Sync started
    Mon Mar 6 10:45:45 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb04df820):] S main | < Sync finished
    Mon Mar 6 10:49:07 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb39a7780):] S main | > Sync started
    Mon Mar 6 10:49:08 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb39a7780):] S main | < Sync finished
    Mon Mar 6 10:49:19 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb07f5070):] S main | > Sync started
    Mon Mar 6 10:49:19 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb07f5070):] S main | < Sync finished
    Mon Mar 6 10:49:28 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2e99c80):] S main | > Sync started
    Mon Mar 6 10:49:29 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2e99c80):] S main | < Sync finished
    Mon Mar 6 11:15:35 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb395e8d0):] S main | > Sync started
    Mon Mar 6 11:15:36 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb395e8d0):] S main | < Sync finished
    Mon Mar 6 11:15:36 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb04cf8e0):] S main | > Sync started
    Mon Mar 6 11:15:36 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb04cf8e0):] S main | < Sync finished
    Mon Mar 6 11:15:36 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb39cb6b0):] S main | > Sync started
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb39cb6b0):] S main | < Sync finished
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2cda8d0):] S main | > Sync started
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2cda8d0):] S main | < Sync finished
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2cda8d0):] S main | > Sync started
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb2cda8d0):] S main | < Sync finished
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb04cf8e0):] S main | > Sync started
    Mon Mar 6 11:15:37 2017| 661010 [SYNC:(Secondary Thread 0x7f9fb04cf8e0):] S main | < Sync finished

  • Drew_AG
    Drew_AG
    1Password Alumni

    Thanks @ac_user! At this point it will also help us if you can create a Diagnostics Report from your Mac: https://support.1password.com/diagnostics/?mac

    Attach the Diagnostics Report to an email message addressed to: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and make sure you receive a reply as quickly as possible. Once we see the report we should be able to better assist you. Thanks in advance! :)

This discussion has been closed.