1password beim iphone eingefroren, über AgileBits Store für Windows/Mac 1password gekauft!

kgladitz

Hallo kann mir jemand helfen,
ich habe über AgileBits Store eine Lizenz für Windows und Mac erworben. Auf dem iphone ist seit 1 Monat 1password als testversion. Ab heute ist diese eingefroren!
Muss ich eine weitere Lizenz für IOS/iphone kaufen oder wie schalte ich es frei?

Vielen dank für die Hilfe!

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1Password Version: 4.6.1.617
Extension Version: 6.5.2
OS Version: windows 7 /ios 10.2.1
Sync Type: dropbox

kgladitz

Hello can someone help me,
I have purchased a license for Windows and Mac through AgileBits Store. On the iphone is 1password for 1 month as testversion. From today it is frozen!
Do I need to purchase another license for IOS / iphone or how do I unlock it?

Many thanks for the help!

Ben

Hi @kgladitz,

Thanks for taking the time to write in! I apologize for any confusion. It appears you purchased a license, rather than subscribing to our 1Password.com membership service. Licenses do not include the mobile apps, and we're no longer marketing them. We strongly feel a 1Password membership is the best experience for using 1Password, and as such is now the only option we market.

Additionally 1Password 6 for Windows is only available with a 1Password membership account. It’s the latest version of 1Password for Windows, and it includes a beautiful new design as well as automatic sync to your other devices using your 1Password.com account.

With an individual 1Password account, you won’t have to worry about dealing with licensing and you can easily use 1Password on all your devices. All of our supported platforms are included. You can use the account to sync your devices automatically — third-party services like Dropbox and iCloud are no longer required. Simply sign into your account and all of your 1Password data is there. You can learn more here: https://support.1password.com/why-account

Since you purchase a license within the last 30 days I can refund that purchase for you, and you can instead apply the funds to your membership:

https://support.1password.com/frozen-account

Please let me know if you'd like to proceed with the refund.

Ben

kgladitz

Hallo Ben,

vielen Dank für die guten Nachrichten!
Ich möchte sehr gerne von der Rückerstattung Gebrauch machen!
Bitte das Geld zurück überweisen!

Wie kann ich eine 1Password Mitgliedschaft erwerben?

Vielen Dank!

kgladitz

Hello Ben,

Thank you for the good news!
I would very much like to make use of the refund!
Please transfer the money back!

How do I purchase a 1Password membership?

Many Thanks!

Ben

Great! I've issued the refund.

It appears you already have an account, but may not be using it. Do you know how to login to this account, or would you need to create a new one?

If you know how to login I'd suggest migrating any data you currently have in standalone vaults into the account:

Move your existing 1Password data to a 1Password account

If you do not know the login information for the account you can sign up for a new one here:

https://1password.com/extlink/1password-signup/

Please print your Emergency Kit when prompted during the signup process. :) Then migrate your data using the information here:

Move your existing 1Password data to a 1Password account

You'll also want to get 1Password 6 for Windows, once you have migrated:

Downloads - 1Password

I hope that helps. Should you have any other questions or concerns, please feel free to ask.

Ben

kgladitz

Hello Ben,
Thank you for the refund I will get!
I purchased a license for 1Password membership yesterday.
1Password 6 for Windows I have also installed and all data is migrated.

Ask:
Is there a way of synchronization from the Windows App 1Password 6 to 1Password 4?

Can you buy a 1Password membership once and do not subscribe?
An annual payment of USD $ 42.70 is very much money!

Thanks for your help

Ben

Is there a way of synchronization from the Windows App 1Password 6 to 1Password 4?

There is not. 1Password 4 does not support 1Password.com memberships, and 1Password 6 does not support standalone vaults.

Can you buy a 1Password membership once and do not subscribe?
An annual payment of USD $ 42.70 is very much money!

Customers have been asking us for a long time to make syncing and sharing easier. Based on those demands we created 1Password.com accounts. The only way to provide this service is as a subscription. We provide the sync service as well as the apps as part of this subscription.

You may actually find the subscription to be more cost effective as:

1. All of our 1Password apps are included -- you do not need to purchase desktop & mobile apps separately as you would have with the previous model.
2. Upgrades are included instead of being sold separately.
3. The sync service is included, so you don't have to worry about 1Password using up storage that you may have to pay for on a 3rd party service (iCloud or Dropbox).
4. If your family gets on board and you upgrade to a 1Password Family account the cost per person is very minimal, whereas before each person would need a 1Password license at full price.

There are a ton of other advantages besides cost though. We feel 1Password provides a huge amount of value for the cost, and we hope you feel the same. I know for me personally it is a huge time saver and stress reliever. I no longer worry as much when I hear about data breaches because I know I'm never using the same password in multiple locations. And filling via the 1Password extension easily saves me a ton of time. You can read more about some of the advantages of an account here:

What are the benefits of a 1Password membership?

Thanks. :)

Ben

kgladitz

Hello Ben,

Thank you for the informations!
Is there a "pro version" for windows?
Or is it not needed?

What's New in Update 6.4.377?

Best regards

Ben

You're most welcome. :)

Is there a "pro version" for windows?
Or is it not needed?

Not needed. When using a 1Password membership the full features of all of our apps are unlocked. No separate purchase for Pro features is required.

What's New in Update 6.4.377?

A lot! :) You can check out the release notes here:

1Password for Windows Release Notes

Ben

kgladitz

Hello Ben,

Thank you for the informations!

Best regards

Ben

You're very welcome. If there is anything else we can do, please don't hesitate to contact us.

:)

Ben