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I purchased the 1Password for $64.99 from the Apple store.Now getting messages account frozen

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  • lubiao
    lubiao
    Community Member
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    I have already purchased 1password standalone in App store, but my account is frozen, prompting me to re-subscribe, how to solve?
    Thank you

  • lubiao
    lubiao
    Community Member
    edited April 2017
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    my account id is : [removed by AgileBits staff; don't post account information publicly]

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @lubiao: Thanks for reaching out. I’m sorry for the confusion! As mentioned previously, purchasing the standalone version does not apply to a 1Password.com membership. You can either subscribe to unfreeze your 1Password.com account, or continue using the standalone app you paid for. I see you've also emailed us separately, so I'll reply there shortly in case there's anything account or purchased related that needs to be discussed more privately.

    ref: IWL-13725-426

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