Delete 1Password Account for starting Over

DeOmbre

Hello.
I have lost my master key and I want to start over with empty data. (I have only my Account key)

• Have reseted my data (description here https://support.1password.com/starting-over/)
• Have created new vault.

How could I login now to my account on web site, I need to reset some how data there too?
And how could I get my license back? Because in new vault there is 30 day trial version.

Thanks in advance

john_m

Hi @DeOmbre! We value the security and privacy of our customers, so we can't go into the details of an account in a public forum like this. Please contact our support department (support@1password.com), and we'll be able to help you out there instead! :chuffed:

DeOmbre

Thank you @john_m. Could you tell me in what time usually support department answer on emails ?

Thanks in advance

john_m

@DeOmbre We have support folks around the world, covering all timezones, and we all aim to respond to our support mails as quickly as we can :chuffed:

DeOmbre

Thank you @john_m

john_m

You're very welcome @DeOmbre!