Login/password disappears on MacOSX after refreshing 1P on Android
I'm hitting a problem similar to what some other users mentioned, but not sure it's the same.
Here's the scenario:
- I have a 1P entry on MacOSX, and on Android.
- They both don't have a login/password (but do other details).
- I add a login/password on MacOSX, wait a few seconds
- I open 1password on Android, wait a few seconds.
- I see it downloading 1 file
- The password does not show on Android
- I refresh it again (swipe down), it shows as uploading 1 file
- MacOSX shows a tiny message that I changed one entry
- the login/password is gone in both places
Note, only login/password fields disappear, the entry (including the website address) is preserved.
This is super scary, naturally
1Password Version: 6.6.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:disappear
Comments
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I'm hitting a very similar problem, with MacOSX + Android 1password.
I have an entry on MacOSX. I add there a login/password. Then I open 1password on Android, wait a few seconds, MacOSX shows a tiny message that I changed one entry, and the login/password disappears.
Note, only login/password fields disappear, the entry (including the website address) is preserved.
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Hi @marcinz
I'm sorry to hear that you're having some trouble with 1Password! I've merge both of @marcinz threads here to keep the conversation going in one place and be able to help you better. I'd like to ask you to send Diagnostics Reports from both devices that you're having trouble with so we can get some more input on what might be causing something as strange as this.
I'd like to ask you to create some Diagnostics Reports, one from each of your devices:
- Sending Diagnostics Reports (Mac)
- Sending Diagnostics Reports (iOS)
- Sending Diagnostics Reports (Android)
Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
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Hi Pilar,
Sure, I sent the data to your support :)
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Hi @marcinz,
I wanted to make sure we received your diagnostics report email, but I couldn't find it when I searched for the email address from your forum account. After sending that email, did you receive a reply from the BitBot assistant? If so, please let us know the support ID from that response so we can track your message down and ensure it gets answered quickly. Thanks!
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@marcinz, what sort of "generic text" was in the email? Was it a confirmation that we received your diagnostics report?
Did you sent the email & report from the same email address associated with your forum account? I wasn't able to find anything from you in our email system when I searched for that address, so if that's the address you used, I don't think we received it.
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