Cannot fill in Safari but works in Firefox

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This discussion was created from comments split from: Web browser extension - Form fill does not work anymore.

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  • tentmaker
    tentmaker
    Community Member
    edited March 2017

    1Password has stopped filling in names and passwords on Safari

  • tentmaker
    tentmaker
    Community Member

    1Password has stopped filling in names and passwords on Safari 7.0.6 under OS X 10.9.5, although the extension works correctly on Firefox. I uninstalled and re-installed both extensions and restarted my iMac. I also made sure all the 1Password preferences were set as described on your support page.

    Now what/

  • tentmaker
    tentmaker
    Community Member

    Now what/

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @tentmaker,

    I've split your posts away from the other thread as it's a very different issue. The fact that it is working in Firefox is a good clue you're not seeing the trial expired behaviour :smile:

    Can you confirm the version of Safari you have please. I have Safari 9.1.3 in OS X 10.9.5 and the extension works. I do believe older versions of Safari are incompatible but Mavericks should be able to run a new enough version of Safari that works with version 4.6.3 of the 1Password Safari Extension. It may be you have updates available and that installing them will resolve this.

  • tentmaker
    tentmaker
    Community Member

    I updated Safari to 9.1.3 and 1Password now works as expected. Thanks for your reply and pointing me to the need to update.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @tentmaker,

    I'm just happy everything is working properly now :smile: Safari 7 is a bit old so it's probably not a bad thing to have updated anyway. With a little luck everything runs smoothly but if you should run into any issues please let us know.

This discussion has been closed.